Job Title:  Team Member

Location: 1540 W. Sunset Rd, Ste 100 | Henderson, NV 89014

Employment Type: Independent Contractor (1099)

Submit:  employment@shipnplus.com

Job Details: 

This position is ideal for someone who is seeking to be part of a professional, community-oriented, family owned-and-operated business with a vision toward growth and building a brand. 

The ideal candidate must be dedicated to the best customer service, and confident and knowledgeable so they can make a difference. Working in this role is a great opportunity for those who enjoy customer interactions, multi-tasking, time management, problem solving, detail-oriented, and eager to grow with a small business.

Training Period

(30 Days):  $16 per hour. 40 hour work week. Paid bi-weekly. 

Full-time:

$16-$18 per hour based on demonstrated commitment to the company’s success, with performance-based opportunities. 40 hour work week. Paid bi-weekly. 

Incentives:

• Flexible schedule. 
• Bonus for Google review for outstanding customer service. 
• Bonus for each new mailbox signed contract.
• Performance bonuses
• Year-end bonus in recognition of excellent work and productivity.  

Growth Opportunity: 

This role offers the chance to grow into a Store Operator position, which includes a pay increase and the opportunity to earn equity in the business. Promotion is based on performance, leadership potential, and a demonstrated commitment to the company’s success.

Requirements: 

• Able to pass background check
• Professional and personal References
• Physical ability to lift packages up to 50 lbs. and stand for extended periods.
  

Key Responsibilities:

• Greet customers warmly and assist with their packing and shipping needs.
• Operate shipping and payment systems (e.g., PostalMate) to create accurate labels, process shipments and process payment. 
• Manage and maintain mailbox rentals, including customer communication and renewals.
• Perform additional services such as faxing, document shredding, and notary services (training or certification may be provided if needed).
• Maintain a clean, organized, and professional work environment.
• Track inventory and reorder supplies as necessary.
• Uphold confidentiality and security protocols, particularly regarding mail and sensitive documents.
• Provide knowledgeable recommendations to customers for packaging, shipping methods, and other services.
• Resolve customer inquiries and complaints professionally and promptly.
• Oversight of the company’s social media accounts. 
• Collaborate on marketing campaigns to promote the business and its services. Suggest improvements for growth.